Privacy policy
This Privacy Policy explains how Amelia The Label collects, uses, stores, and protects your personal information when you visit or make a purchase from our webshop. We take your privacy seriously and are committed to handling your personal data responsibly.
1. What Information Do We Collect?
When you visit or shop with us, we may collect the following types of information:
- Name and Contact Details: Your name, email address, shipping address, billing address, and phone number. This information is necessary to process your order and communicate with you.
- Payment and Transaction Information: Payment and transaction information is processed securely through our third-party payment processor, Whop, and may also involve payment methods such as Apple Pay or Google Pay. We do not store your full credit or debit card details ourselves.
- Order Information: Details about the products you purchase, order value, shipping information, and order status.
- Device and Browser Information: Your IP address, browser type, device type, operating system, and information about how you interact with our website.
- Website Usage Information: Information about the pages you visit, products you view, items you add to your cart, and other interactions with our webshop.
2. How Do We Use Your Information?
We may use your personal information for the following purposes:
- Processing Orders: To accept and process your order, complete payments, arrange shipping, and provide updates about your order.
- Customer Service: To respond to questions, requests, returns, refunds, complaints, or other customer service enquiries.
- Communication: To send important information about your order and, where you have chosen to subscribe, marketing communications about products, promotions, or offers.
- Improving Our Service: To understand how customers use our website, improve the shopping experience, troubleshoot technical issues, and improve our products and services.
- Fraud Prevention and Security: To help protect our customers, our website, and our business from fraud, misuse, or unauthorized activity.
- Legal Compliance: To comply with applicable legal, tax, accounting, or regulatory requirements.
3. Cookies and Tracking
We use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
- Remember the contents of your shopping cart.
- Remember certain preferences.
- Understand how visitors use our website.
- Measure the performance of our website and advertising.
- Improve and personalize your shopping experience.
You may disable or manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the website.
4. Third Parties
We work with trusted third-party service providers to operate our webshop, process payments, provide checkout services, fulfil orders, analyse website activity, and provide customer service.
These may include:
- Shopify: Our webshop platform. Shopify processes certain personal data in connection with operating and hosting our online store.
- Whop: Our third-party payment processor and checkout provider. Whop processes payment-related information, transaction data, and other information necessary to securely complete and manage your purchase.
- Payment Methods and Payment Providers: Depending on the payment method you choose, providers such as Apple Pay or Google Pay may also process payment information as part of the transaction.
- Shipping and Fulfilment Providers: We may share information such as your name, shipping address, phone number, and order information with logistics and fulfilment partners where necessary to deliver your order.
- Analytics and Advertising Providers: We may use third-party services to analyse website activity, measure advertising performance, and understand how customers interact with our webshop.
We only share personal information where reasonably necessary to operate our business, process and deliver your order, complete payments, provide customer service, improve our website, measure advertising performance, or comply with legal obligations.
We do not store your full credit or debit card information ourselves.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information.
Our website uses secure connections and encryption where appropriate, and payment information is processed securely through third-party payment providers.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
6. Your Rights
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:
- Access: Request information about the personal data we hold about you.
- Correction: Request that inaccurate or incomplete personal information be corrected.
- Deletion: Request deletion of your personal information where applicable.
- Restriction: Request that the processing of your personal information be restricted in certain circumstances.
- Objection: Object to certain uses of your personal information where applicable.
- Withdraw Consent: Withdraw your consent where we rely on consent to process your personal information.
To exercise any applicable privacy rights, please contact us at info@ameliathelabel.com.
We may need to verify your identity before completing certain requests.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal, tax, accounting, or regulatory requirements.
8. Children’s Privacy
Our webshop is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at info@ameliathelabel.com.
9. International Data Processing
Some of the third-party service providers we use may process or store personal information in countries other than the country in which you live.
Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, third-party providers, or legal obligations.
The most recent version of this Privacy Policy will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Company Name:
Amelia The Label
Email:
info@ameliathelabel.com
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM GMT
Saturday and Sunday: 10:00 AM–4:00 PM GMT
Average response time: Within 24 hours