Refund policy
We want you to feel confident when shopping with Amelia The Label. Please review the information below before starting a return.
Return Window
You may request a return within 30 business days of receiving your order.
To be eligible for a return, items must be:
- Unworn and unused.
- In their original condition.
- Free from damage, stains, perfume, makeup, or other signs of wear.
- Returned with the original tags attached, where applicable.
How to Start a Return
To register a return, please email us at:
Please include your order number and the item(s) you would like to return.
Our customer service team will provide the return instructions and return address.
Please do not send items back without first contacting us.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless otherwise required by applicable law or agreed by our customer service team.
We recommend using a tracked shipping service when returning your order, as Amelia The Label cannot be responsible for return parcels that are lost in transit.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed within 7–10 business days.
The refund will be issued to the original payment method used for the purchase.
Please note that your bank or payment provider may require additional time to display the refund after it has been processed.
Exchanges
We accept exchanges for a different size or colour of the same item, subject to availability.
Please contact our customer service team before returning the item so we can assist you with the exchange process.
If the requested replacement is unavailable, we may offer an alternative or refund instead.
Incorrect, Damaged, or Faulty Items
If you believe you have received an incorrect, damaged, or faulty item, please contact us at info@ameliathelabel.com and include your order number and clear photographs of the item.
Our customer service team will review the issue and provide the appropriate next steps.
Order Cancellation
Orders may be cancelled within 2 hours of being placed, provided they have not already entered processing or fulfilment.
To request a cancellation, contact us as soon as possible at info@ameliathelabel.com.
Once an order has entered processing or has been shipped, we may no longer be able to cancel it.
Contact Us
Company Name:
Amelia The Label
Email:
info@ameliathelabel.com
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM GMT
Saturday: 11:00 AM–4:00 PM GMT
Sunday: Closed
Average response time: Within 24 hours