Terms of service
1. Introduction
This website is operated by Amelia The Label.
By accessing or using this website, browsing our products, or placing an order, you agree to be bound by these Terms of Service.
Please read these terms carefully before using our website or purchasing from us.
2. Use of the Website
You must be at least 18 years old, or have the consent of a parent or legal guardian, to make a purchase through this website.
You are responsible for ensuring that the information you provide when placing an order is accurate and complete.
You may not misuse the website, attempt to gain unauthorized access to any part of it, or interfere with its normal operation.
3. Products and Pricing
We make reasonable efforts to ensure that product descriptions, images, prices, colours, sizing information, and availability are accurate.
However, colours and appearance may vary slightly depending on your device or screen settings.
Products are subject to availability, and we reserve the right to change prices, promotions, product information, or availability without prior notice.
Prices may be displayed in different currencies depending on the market or location from which you are shopping.
4. Orders and Payment
By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.
Orders are subject to acceptance and availability.
A purchase is only considered confirmed once the order has been successfully processed and confirmation has been provided.
Payments and checkout services are processed through our third-party payment provider, Whop, together with any applicable payment method provider such as Apple Pay or Google Pay.
Depending on your location, prices and payments may be displayed and processed in currencies such as USD or AUD.
We do not store your full credit or debit card details ourselves.
5. Shipping and Delivery
We currently ship to the United States and Australia.
Shipping times, processing times, tracking information, and other delivery details are explained in our Shipping Policy.
Delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, or other unforeseen events.
6. Returns and Refunds
Eligible items may be returned within 30 days of receiving the order, subject to the conditions described in our Return and Refund Policy.
Returned products must meet the eligibility requirements stated in that policy.
Return shipping costs may be the responsibility of the customer unless otherwise stated or required by applicable law.
Please refer to our Return and Refund Policy for full details.
7. Intellectual Property
Unless otherwise stated, the content available on this website, including text, branding, logos, graphics, website design, and other original material owned by Amelia The Label, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use protected website content without permission.
8. User Content
If you submit reviews, photographs, comments, feedback, or other content to Amelia The Label, you confirm that you have the right to submit that content.
Where permitted by law, you grant us permission to use submitted content for purposes such as operating our website, customer service, marketing, and promotional activities.
You remain responsible for the content you submit.
9. Prohibited Activities
You may not use this website:
- For unlawful or fraudulent purposes.
- To interfere with the security or operation of the website.
- To introduce viruses, malicious code, or other harmful material.
- To send spam or unauthorized communications.
- To violate the privacy or intellectual property rights of others.
- To attempt to gain unauthorized access to our systems or services.
10. Third-Party Services
Our website and checkout process may rely on third-party service providers, including Shopify, Whop, payment providers, analytics services, advertising platforms, and shipping or fulfilment partners.
Your use of certain third-party services may also be subject to their own terms and privacy policies.
We are not responsible for the operation of third-party services outside our reasonable control.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Amelia The Label will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
Your statutory consumer rights remain unaffected.
12. Indemnification
To the extent permitted by applicable law, you agree to indemnify Amelia The Label against claims, damages, losses, or expenses resulting from your unlawful use of the website or material breach of these Terms.
13. Consumer Rights
Nothing in these Terms is intended to restrict any mandatory consumer rights available to you under applicable law.
Customers in different countries or regions may have additional statutory rights relating to purchases, refunds, product quality, or privacy.
14. Governing Law
These Terms are governed by Dutch law, subject to any mandatory consumer protection laws that may apply in the country or region where you live.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, legal obligations, or third-party providers.
The latest version will always be available on our website.
16. Contact Information
If you have any questions about these Terms of Service, please contact us:
Company Name:
Amelia The Label
Email:
info@ameliathelabel.com
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM GMT
Saturday: 11:00 AM–4:00 PM GMT
Sunday: Closed
Average response time: Within 24 hours